Monday - Saturday, 8AM to 10PM

About Us

MIVigilance is a leading single source provider of compliance, Pharmacovigilance and comprehensive Medical Information services, including fully integrated 24/7/365 contact centres, serving, but not limited to pharmaceutical companies, biotech companies, medical devices companies, CROs, Hospitals and patients.​

MIVigilance boasts an unrivalled group of experts on-board which can enable provision of cost-effective, innovative and highest quality services. We are dynamic and strive to solve complex challenges with sustainable innovative solutions across the drug life cycle to enhance the health and safety of the patients.​

To provide highest quality of compliance,

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To develop innovative solution and have global

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MIVIGILANCE provides bespoke, distinct, cost-effective and agile solutions to challenges covering your entire product life cycle.

Medical Information

MIVIGILANCE provides highly experienced healthcare professionals, 24*7*365 integrated response center and latest technological tools to answer queries and disseminate information.

Medical Writing

MIVIGILANCE caters all your medical writing needs, be it for a clinical or regulatory document or a blog to position your product in the market.

Our Training

overview of the role of Medical Information, typical customers, questions and information resource, key principles including handling on and off-label enquiries.

Quality Consulting

MIVIGILANCE provides bespoke, distinct, cost-effective and agile solutions to challenges covering your entire product life cycle.

MIVIGILANCE performs regular quality onsite and virtual GVP, GCP, GCLP audits and Gap Analysis to ensure highest standard of quality for each service. We have a robust quality management system with Anytime Inspection Readiness to maintain effectiveness.



Quality is the common denominator in everything we deliver, every action we take, every service we provide. We believe in continuous improvement and enhanced efficacy to surpass our customers’ expectations.

Bespoke Solutions

Tailored solutions to fit into the processes, systems and structures of the client to allow flexibility and seamless integration.


Maintain an experienced team capable of adapting to everchanging pharmaceutical environment, thrives on challenging projects and loves simplifying the complex.


Leverage Best Practices across all programs and markets​ and Integration of new technologies to enhance the service.

Collaborative Partnership

Forging strong, long-term relationships with openness, transparency and accountability to reach common goal of delivering best solutions for drug development and patient safety.​


You might even be part of a company that truly cares about its people and knows that hiring the right talent is key to driving results.

We offer a cultivating work environment that fosters skills and grooms professional growth through tailored development programs and a comprehensive benefits package.


We believe in creating a cohesive, personal experience that reaches across the right channels for every individual. We employ newest technologies along with implementing core channels across all programs, with the ability to integrate a breadth of additional interaction points as required.


We strive to be the early adopters of groundbreaking technologies as they not only create an ideal experience for patients, healthcare professionals, and our clients but also makes us future ready.

We look for and adapt advanced voice analytics, data security systems, and other systems to enhance our functionality.

Frequently Asked Questioins

  • Medical Information is the collection, handling and dissemination of information on medications, and their safe and correct use. The Medical Information department is the primary interface between the Company/Organisation and the patient/consumer or healthcare professional.​

    Biopharmaceutical companies are expected to handle complaints about the quality of their products (i.e. product quality complaints or PQCs), and to capture reports of potential adverse events (i.e. AEs) to help ensure patient safety.

  • Medical Information Scientists providing such services should have a blend of medical knowledge and technical expertise as well as customer service and listening skills. These specialists need to translate complex information into customer centric messages for a variety of different audiences across a range of channels such as phone, email, chat and video conferencing.

    These skills are difficult to develop as a department in your company compared to utilizing Mivigilance knowledge and experience in the domain. Also, the service when outsourced is also unbiased.

    • Our medical call center services include:
    • Handling requests for general, technical and clinical medical information about specific products from a variety ofcustomers, including HCPs and patients.
    • Collecting information on and reporting adverse events.
    • Collecting information and reporting product quality complaints.
    • Follow-up and after-hours support.
    • Crisis management, such as product recalls.
    • Support for Compassionate Use, or Expanded Access Programs
    • Clinical trial support.
    • Risk evaluation and mitigation strategies, such as educating and ensuring patient registration within REMS programs.
    • Our other Medical Information services include:
    • Support for medical conferences.
    • Medical writing and content creation, such as FAQs or standard response letters to HCPs and patients about products.
  • We provide Medical Information over a wide range of therapeutic areas including but not limited to Infectious Diseases, vaccines, oncology, cardiovascular, metabolic, respiratory and rare diseases.

  • Our Medical Information Scientists use multichannel engagement to provide HCPs and patients with the information they need via the communication channel that’s right for them. The channels we can provide and/or interact with customers include phone, video conferencing, web portals, email, fax, mail, live chat, SMS and chatbot/artificial intelligence.

  • Medical Information Scientists typically have an advanced scientific degree and/or relevant experience of working in a clinical healthcare setting. Key competencies include research and technology skills, being able to communicate clearly and confidently, and good knowledge of legal and regulatory issues. We provide regular internal trainings from disease state to product related, technical, compliance/regulatory and customer service skills to provide you with the best-in-class services.