Basic
Medical Information Essentials
What you need to know about Medical Information and where to direct medical enquiries?
What does a day look like for a Medical Information Officer
Advance
Medical Information Deep-dive
Deeper level training with stress on Enquiry Handling, Case Handling, Response Genera tion, Legal Framework and Principles
Expert
Medical Information Deep-dive with hands-on Training
Live training on responding to medical enquiries as part of their role.
Practical training on content navigation, writing responses, standards, process & supporting technology
TRAINING CONTENT - OVERVIEW
Introduction to Medical Information – overview of the role of Medical Information, typical customers, questions and information resources
Principles of enquiry handling – key principles including handling on and off-label enquiries, customer service and quality
Importance of the SmPC and PIL – what do they contain, how are they developed and their importance
How to find an answer to an enquiry – the go to sources of information used to answer Medical Information enquiries
Legal frameworks and guidelines – key legislation and guidelines that impact on the activities of Medical Information
Medicine development – the drug development process of molecule to market
TRAINING CONTENT – DETAIL
Referencing: Evaluating a clinical paper, styles for referencing, preferred industry formats
Literature searching part 1: the theory.
Literature searching in practice: This mainly focuses on PubMed/Medline, but the techniques relate to Embase as well.
Writing a response document: Global or Local response documents
Medical Writing: Tips for writing English grammar and punctuation.
Call handling: Telephone skills and handling challenging customer calls
Technology: Chatbots, SMS, Omnichannel, MI Systems (IRMS, SalesForce, Veeva MedComms etc.)
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